Pacing & Compliance
Monitor FTC TSR 3% abandonment ceiling compliance across all campaigns
Overall Abandonment Rate
3.98%
FTC Ceiling: 3.0%
Total Answered
5,091
Total Abandoned
211
Pending Dials
17
Active Calls
11
1 campaign at risk of violating FTC TSR compliance
Review pacing governors immediately to prevent regulatory violations
Summer Promotion 2026
Window: window_campaign_001
Abandonment Rate 2.63%
Target: < 2.8% Ceiling: 2.9%
Live Answered
3,215
Abandoned
87
Pending Dials
12
Active Calls
8
Updated 1m ago
Customer Satisfaction Survey
Window: window_campaign_002
Abandonment Rate 6.2%
Target: < 2.8% Ceiling: 2.9%
Live Answered
1,876
Abandoned
124
Pending Dials
5
Active Calls
3
Updated 2m ago
Account Renewal Reminders
Window: window_campaign_003
Abandonment Rate 0%
Target: < 2.8% Ceiling: 2.9%
Live Answered
0
Abandoned
0
Pending Dials
0
Active Calls
0
Updated 1d ago
FTC TSR Compliance Information
The FTC Telemarketing Sales Rule (TSR) mandates that no more than 3% of all calls answered by a live person may be abandoned (i.e., the consumer picks up but no agent is available within 2 seconds).
Pacing Governor Thresholds
- Soft Ceiling (2.8%): Warning threshold - pacing governor begins throttling dials
- Hard Ceiling (2.9%): Critical threshold - all dials rejected until rate drops
- Legal Maximum (3.0%): FTC regulatory limit - must never exceed
The pacing governor uses a rolling 30-minute window to calculate abandonment rates and makes real-time decisions to ensure compliance. Rates are calculated as: abandoned_count / (live_answered_count + abandoned_count)